Frequently Asked Questions

All our products are handcrafted by skilled artisans using traditional techniques passed down through generations. Each piece is made with care and attention to detail, ensuring uniqueness and quality.

We use only premium, ethically sourced materials. Our leather goods feature full-grain leather, jewelry uses recycled metals and responsibly sourced stones, and our tie-dye apparel is made from organic cotton with eco-friendly dyes.

Standard shipping typically takes 5-7 business days within the US. Express shipping (2-3 business days) is available for an additional fee. International shipping varies by destination, usually 10-21 business days.

We offer a 30-day return policy for unused items in original condition. Custom or personalized items cannot be returned. Please see our full Returns Policy for details.

Sustainability is core to our mission. We use recycled and eco-friendly materials whenever possible, work with artisans who use low-waste techniques, and ship in recyclable packaging.

Yes! Many of our artisans accept custom orders. Contact us with your request and we will connect you with the right maker. Custom orders typically take 2-4 weeks.

Each product type has specific care instructions. Leather goods should be conditioned regularly, tie-dye items should be washed cold inside-out, and jewelry should be stored in a cool, dry place. Check the product page for detailed care guides.

Yes! We offer complimentary gift wrapping on all orders. You can add a personalized gift message at checkout. Our packaging is eco-friendly and beautifully designed.